Frequently Asked Questions

Start by filling out our inquiry form, which can be found on the home page of our website. We will respond to all booking inquiries via the email address you provide on the form. If you do not see an email from us, PLEASE CHECK YOUR SPAM FOLDER! From there we will require a response agreeing to our party contract and confirmation. We require a $50 non-refundable deposit, which can be made via square, venmo, or cashapp. YOUR BOOKING IS NOT CONFIRMED UNTIL WE RECIEVE YOUR DEPOSIT!

While we are usually able to accommodate requests made 4-6 weeks in advance, we urge you to inquire as soon as possible. For our most popular characters, (The Snow Sisters, The Spider Heroes, The Wayfinder) we reccommend booking at least 8 weeks in advance. Rush events booked within 1 week of event date will incur an additional $45 rush fee.

Our typical travel radius is 2 hours outside of Albany, NY. Events farther than 15 miles outside of our home base will incur additional travel fees, which can be calculated with an exact address.

In addition to the $50 non-refundable deposit required to finalize your booking, the remainder of your balance is due in full before services begin. This can be paid at any time via square, venmo or cashapp, or collected by a character assistant in cash right before your party. We will text you a reminder 15 minutes before your event if the balance has not been paid in full. 

Tips are not included in the price of any event. Gratuity is always appreciated, but never expected. Tips may be given in cash, on square, cashapp or venmo. Tips are evenly split between all performers and assistants assigned to any event.

We understand that life happens. If you need to cancel your event, we urge you to inform us AS SOON AS POSSIBLE so that we may try to accommodate any rescheduling plans. You may use your non-refundable deposit to transfer your party or event to another date within 30 days of cancelation, pending staff availability.

We suggest scheduling your character appearance 15-30 minutes AFTER the start of your party or event. This allows time for guests to arrive and settle before the fun begins! If you wish to have the characters around for cake time, we kindly ask that you leave this for the very end of your time slot.

Not always! Please keep an eye on our social media @fantasyfirstce on instagram or facebook, for promotional events.

Our clients have sometimes reported our emails going to their spam folder. If you have not heard back from us within 5 business days of completing your booking inquiry form, we urge you to check your spam. 

All of our performers are equally trained, talented and experienced. While we do not typically accommodate requests for specific actors, exceptions may be made for friends and family ONLY, with management approval.

We do have several characters who are not currently listed on our website. Please contact us for specific requests! If we are not currently able to provide the character you wish for, we are able to accommodate custom requests for additional fees.

All characters provided by Fantasy First are based on popular fairytales and folklore in the public domain. Any similarities to existing persons or fictional copywritten characters  are purely incidental.